To further optimize overseas customer service experience and reduce equipment downtime caused by spare parts shortage, our company recently completed the upgrading and expansion of three overseas regional spare parts warehouses located in Southeast Asia, the Middle East and Eastern Europe, covering core wearing parts, hydraulic components, electrical accessories, engine filter elements, steel wire ropes and other full-series spare parts for truck cranes, crawler cranes and tower cranes.

In the past, many overseas customers needed to place spare parts orders from domestic factories, which often required 25 to 40 days of international transportation cycle, and long waiting time would lead to construction shutdown and huge economic losses. After this warehouse upgrade, more than 1200 kinds of common spare parts are stored in three overseas warehouses, which can realize local delivery within 48 hours for regional customers, greatly shortening the spare parts supply cycle and effectively reducing the construction shutdown risk for end users.

All spare parts adopt the same raw material and production process as the original factory supporting parts, and each batch of products has passed tensile, wear, pressure resistance and fatigue life tests to ensure the interchangeability and service life consistent with the original equipment accessories. We have sorted out the spare parts parameter manual and model matching database in English, Spanish, Russian and other multiple languages, so that customers can quickly confirm the part model and complete the ordering process.

In the future, we will continue to increase the reserve of customized spare parts and expand the layout of overseas service points in Africa, South America and other emerging infrastructure markets, forming a global service network integrating equipment sales, spare parts supply, technical training and on-site maintenance, and providing global customers with full-lifecycle reliable lifting equipment solutions.